Refund Policy
Last updated: 2026-01-01
eSIMonly is operated by [Legal entity name], registered in the Republic of Kazakhstan. Payment processing is carried out by Paddle.com Market Limited (Ireland) acting as Merchant of Record — Paddle is the seller of record and is responsible for charging and remitting VAT/GST in the buyer's jurisdiction.
When a refund is possible
A plan is fully refundable while the eSIM profile has not been installed on a device and no data has been consumed. Contact support with your order reference and we process the refund through Paddle.
When a refund is not possible
Once the eSIM profile has been downloaded and installed, the supplier treats the profile as consumed and it cannot be returned. Partly used plans, expired plans and unused data at the end of a validity period are not refundable.
Faulty provisioning
If payment succeeded but no eSIM was issued, or the profile cannot be installed because of an error on our side or the supplier's side, you receive a full refund or a replacement profile at your choice. This applies regardless of installation status.
Device incompatibility
If your device turns out not to support eSIM or is carrier-locked, a refund is available only while the profile has not been installed. Check compatibility before buying.
Coverage complaints
Coverage and speed depend on partner networks and are not guaranteed. A localised or temporary lack of service is not by itself grounds for a refund, but tell support: where a profile genuinely failed to attach to any network for the plan period, we refund it.
How refunds are paid
Refunds are issued by Paddle as Merchant of Record to the original payment method, usually within 5–10 business days depending on your bank. Referral credit applied to an order is returned as credit, not cash.
Chargebacks
Please contact support before raising a chargeback. A chargeback filed while the eSIM is active may result in the profile being suspended.